Game Loading Exception Report

Pat · February 27, 2007, 04:27:47 PM

I'm a little lit up about this problem and I tried everything to fix it but to no prevail.
Last nite i was able to play SC4Deluxe without any troubles but today every time i go to click
on the city and start to load the city, it seems as it is gonna start the city then all the sudden the game crashes.
I've even deleted SC4 from my computer and reinstalled it thinking that might work and nope same exception report comes up.
Here is the Exception Report i get.
Can someone please help me SC4 is my only escape from RL. - Pat

QuoteException time: 02/27/2007, at 18:15:17.
Exception code: 0xC0000005 (-1073741819) ACCESS_VIOLATION.
Current thread ID: 196 (0x000000c4).
Version information:
Application/module path: C:\Program Files\Maxis\SimCity 4 Deluxe\Apps\SimCity 4.exe
Application/module version name: SimCity 4
Application/module version: 1.1.638.0
System version: Windows NT 5.1
System memory: 192 Megabytes total, 12 Megabytes free.

Exception module: C:\Program Files\Maxis\SimCity 4 Deluxe\Apps\SimCity 4.exe.
Exception address: 0x0069c784. Section:Offset: 0x01:0x00295784.

Registers
EAX: 00000000
EBX: 0000000a
ECX: 00000000
EDX: 00000000
ESI: 0012fb00
EDI: 16bdf56c
CS:EIP: 001b:0069c784
SS:ESP: 0023:0012fae4 EBP:146df2e4
DS:0023 ES:0023 FS:003b GS:0000
Flags: 00010202

Loaded Modules
Address Size Module Path
----------------------------------------------------------------------------------------------
0x00400000 8187904 SimCity 4.exe C:\Program Files\Maxis\SimCity 4 Deluxe\Apps\SimCity 4.exe
0x7c900000 720896 ntdll.dll C:\WINDOWS\system32\ntdll.dll
0x7c800000 999424 kernel32.dll C:\WINDOWS\system32\kernel32.dll
0x77d40000 589824 USER32.dll C:\WINDOWS\system32\USER32.dll
0x77f10000 290816 GDI32.dll C:\WINDOWS\system32\GDI32.dll
0x77dd0000 634880 ADVAPI32.dll C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 593920 RPCRT4.dll C:\WINDOWS\system32\RPCRT4.dll
0x71ad0000 36864 WSOCK32.dll C:\WINDOWS\system32\WSOCK32.dll
0x71ab0000 94208 WS2_32.dll C:\WINDOWS\system32\WS2_32.dll
0x77c10000 360448 msvcrt.dll C:\WINDOWS\system32\msvcrt.dll
0x71aa0000 32768 WS2HELP.dll C:\WINDOWS\system32\WS2HELP.dll
0x771b0000 847872 WININET.dll C:\WINDOWS\system32\WININET.dll
0x77f60000 483328 SHLWAPI.dll C:\WINDOWS\system32\SHLWAPI.dll
0x00320000 36864 Normaliz.dll C:\WINDOWS\system32\Normaliz.dll
0x6e850000 282624 iertutil.dll C:\WINDOWS\system32\iertutil.dll
0x7c9c0000 8474624 SHELL32.dll C:\WINDOWS\system32\SHELL32.dll
0x73f10000 376832 DSOUND.dll C:\WINDOWS\system32\DSOUND.dll
0x774e0000 1298432 ole32.dll C:\WINDOWS\system32\ole32.dll
0x76b40000 184320 WINMM.dll C:\WINDOWS\system32\WINMM.dll
0x77c00000 32768 VERSION.dll C:\WINDOWS\system32\VERSION.dll
0x5ed00000 835584 OPENGL32.dll C:\WINDOWS\system32\OPENGL32.dll
0x68b20000 131072 GLU32.dll C:\WINDOWS\system32\GLU32.dll
0x73760000 299008 DDRAW.dll C:\WINDOWS\system32\DDRAW.dll
0x73bc0000 24576 DCIMAN32.dll C:\WINDOWS\system32\DCIMAN32.dll
0x75a70000 135168 MSVFW32.dll C:\WINDOWS\system32\MSVFW32.dll
0x5d090000 618496 COMCTL32.dll C:\WINDOWS\system32\COMCTL32.dll
0x76390000 118784 IMM32.dll C:\WINDOWS\system32\IMM32.dll
0x773d0000 1056768 comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x77b40000 139264 Apphelp.dll C:\WINDOWS\system32\Apphelp.dll
0x10000000 638976 ~df394b.tmp C:\DOCUME~1\user\LOCALS~1\Temp\~efacaa\~df394b.tmp
0x5ad70000 229376 uxtheme.dll C:\WINDOWS\system32\uxtheme.dll
0x74720000 307200 MSCTF.dll C:\WINDOWS\system32\MSCTF.dll
0x755c0000 188416 msctfime.ime C:\WINDOWS\system32\msctfime.ime
0x76bf0000 45056 psapi.dll C:\WINDOWS\system32\psapi.dll
0x76ee0000 245760 rasapi32.dll C:\WINDOWS\system32\rasapi32.dll
0x76e90000 73728 rasman.dll C:\WINDOWS\system32\rasman.dll
0x5b860000 344064 NETAPI32.dll C:\WINDOWS\system32\NETAPI32.dll
0x76eb0000 192512 TAPI32.dll C:\WINDOWS\system32\TAPI32.dll
0x76e80000 57344 rtutils.dll C:\WINDOWS\system32\rtutils.dll
0x76c30000 188416 WINTRUST.dll C:\WINDOWS\system32\WINTRUST.dll
0x77a80000 606208 CRYPT32.dll C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 73728 MSASN1.dll C:\WINDOWS\system32\MSASN1.dll
0x76c90000 163840 IMAGEHLP.dll C:\WINDOWS\system32\IMAGEHLP.dll
0x20000000 2904064 xpsp2res.dll C:\WINDOWS\system32\xpsp2res.dll
0x0ffd0000 163840 rsaenh.dll C:\WINDOWS\system32\rsaenh.dll
0x72d20000 36864 wdmaud.drv C:\WINDOWS\system32\wdmaud.drv
0x72d10000 32768 msacm32.drv C:\WINDOWS\system32\msacm32.drv
0x77be0000 86016 MSACM32.dll C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 28672 midimap.dll C:\WINDOWS\system32\midimap.dll
0x73ee0000 16384 KsUser.dll C:\WINDOWS\system32\KsUser.dll
0x77fe0000 69632 Secur32.dll C:\WINDOWS\system32\Secur32.dll
0x77120000 573440 OLEAUT32.DLL C:\WINDOWS\system32\OLEAUT32.DLL
0x6d510000 507904 DbgHelp.dll C:\Program Files\Maxis\SimCity 4 Deluxe\Apps\DbgHelp.dll

Call stack:
(Debug information (.pdb files) appears to be absent).
0x0001:0x00295784 C:\Program Files\Maxis\SimCity 4 Deluxe\Apps\SimCity 4.exe.
0x0000:0x00000000 .

Stack data: (ESP is 0x0012fae4)
0x0012f964 00000000 00469a9a 03c00000 00000000 00000091 6df15987 05400000 00000000
0x0012f984 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0012f9a4 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0012f9c4 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0012f9e4 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0x0012fa04 0ccfe300 a6cfe300 0ccfe300 2d79f677 60d1e300 00000000 906d9c7c 60d1e300
0x0012fa24 d04df677 00000000 3cd1e300 6b7af677 60d1e300 30cfe300 b8629c7c f4debc7c
0x0012fa44 847af677 d04df677 60d1e300 53006f00 66007400 77006100 72006500 5c004d00
0x0012fa64 69006300 72006f00 73006f00 66007400 5c005700 69006e00 64006f00 77007300
0x0012fa84 5c004300 75007200 72006500 6e007400 56006500 72007300 92d5907c cc6bdd77
0x0012faa4 240a0000 02000000 ccd0e300 d043f677 ffff0000 18d1e300 04000000 02000000
0x0012fac4 0cdce300 c0939c7c dd43f677 c0939c7c 04000000 00000000 18d1e300 240a0000
0x0012fae4 14904c0f 14cfb41b 1cf46f14 1008a800 727e0f42 ee70f2be 57319472 14361301
0x0012fb04 4ccb971e 01000000 142c5e1f 182f5e1f 182f5e1f 30000000 02000000 14428f1e
0x0012fb24 14bc8a1e 02000000 e4f26d14 bb957e00 c4a98e1e ed0b9300 00000042 14884c0f
0x0012fb44 469a9ac1 00000000 00000042 1498d115 04000000 14b37a1f e0c1430f f4897e1e
0x0012fb64 f01ab200 54836a0f 20eda800 3c844c0f 0a000000 0b626900 00000000 04f36d14
0x0012fb84 08fb1200 01904c0f 0cd36900 94ee9115 2ed36900 14cfb41b 14904c0f 1cf46f14
0x0012fba4 1008a800 1498d115 a0742500 00eaac00 00000000 b8eaac00 33732500 00eaac00
0x0012fbc4 00000000 b8eaac00 5e732500 00eaac00 00000000 b2be4500 54816a0f 94806a0f
0x0012fbe4 20004f0f 1008a800 94d36e15 a1d36e15 a2d36e15 00000000 e5574500 20004f0f
0x0012fc04 140c4e0f 142e6f14 c4209c15 5d000000 14f46f14 d4806a0f 14844c0f 012e6f14
0x0012fc24 d42aaa00 14f46f14 fc37241e 01007014 e8030000 94877014 04000000 20004f0f
0x0012fc44 52280162 07000000 00000000 00000000 ded87a00 54816a0f b442d215 642e1c15

Instruction data: (EIP is 0x0069c784)
0x0069c704 33 d2 8b c6 f7 f7 6a 14 8b fa 8b 1c b9 e8 c4 08 27 00 8d 48 04 83 c4 04 85 c9 c7 00 00 00 00 00
0x0069c724 74 0d 33 d2 89 31 89 51 04 89 51 08 89 51 0c 89 18 8b 0d 74 89 b4 00 89 04 b9 ff 05 80 89 b4 00
0x0069c744 8b 4c 24 5c 8b 11 6a 00 6a 00 8d 74 24 24 56 83 c0 08 68 f5 60 21 a5 50 c7 44 24 30 00 00 00 00
0x0069c764 ff 52 0c 84 c0 0f 84 09 01 00 00 8b 4c 24 1c 8b 01 ff 50 1c 8b 10 68 10 28 81 27 8b c8 ff 52 24
0x0069c784 8b 10 8b c8 ff 52 18 8b 10 8b c8 ff 92 bc 01 00 00 8b 4c 24 3c 8b f0 8b 01 ff 50 60 0f b6 48 02
0x0069c7a4 49 74 24 83 e9 02 74 1f d9 06 d8 0d cc 09 ab 00 d9 5c 24 10 d9 40 04 d8 64 24 10 d9 44 24 10 d8
0x0069c7c4 40 04 d9 46 08 eb 1d d9 46 08 d8 0d cc 09 ab 00 d9 5c 24 10 d9 40 04 d8 64 24 10 d9 44 24 10 d8
0x0069c7e4 40 04 d9 06 d8 0d cc 09 ab 00 d9 40 0c d8 e1 d9 5c 24 14 d8 40 0c d9 5c 24 10 d9 c9 d8 05 a4 67

vab423 · February 27, 2007, 04:44:04 PM

Pat, according to your exception report, you have 192 MB RAM but only 12 MB available? That doesn't seem right. Are you running anything in the background? Scanned your system for viruses, spy-/malware lately? Install anything new since the last time your game worked correctly? Is anything else giving you any problems or is it just the game?

Diggis · February 27, 2007, 05:55:42 PM

Pat, I had exactly the same symptoms. Not sure if the error report's the same, but I had adjusted my clock and I changed it again, and then set it to the right time and it all worked again.

Pat · February 27, 2007, 08:14:29 PM

Vab,
I've done a scan for both viruses and spy/malware today that is one of things i did try also and nothing.
The only three things that happend today was DL new Datpacker and Cleanital today and had to do a system restore.
The game worked fine last night.
The Ram issue i cant figure out either?
I have closed everything as not to use ram, so im totaly in the dark about that little problem.
the game has worked fine prior today.

Diggis,
Thank you for that thought.
I tried it but it didnt work for me unfourtantly.

Well I'm at a total loss here... - pat

vab423 · February 27, 2007, 09:22:38 PM

Not sure why you had to do a system restore (more on that in a sec), but you said you d/l'd Cleanitol and Datpacker... did you install? If you did, maybe uninstall?

If you had to do a system restore that means something else happened? Do you know what? Also, spy-,malware and other PC badness often uses system restore to perpetuate itself on PCs. I have it turned off on all my systems and we disable it on PCs at work. I'm assuming you're using XP or 2K.

Having said that, if this were my system, I would try a couple of things in no particular order*:
a) Look in Control Panel, Add/Remove programs and see if there's anything you don't recognize. If you see something unfamiliar, look it up on the Internet. If there is anything to indicate malware/spyware, your best bet is to get a copy of HijackThis and run it on your system. There are several excellent sites that will analyze the HJT report and provide you with more help.
b) Make sure your virus definitions are up-to-date and run a full scan.
c) Remove *all* of your plugins and see if you can start the game up.
d) Not sure if you can run the game in safe mode but it might be worth a shot to boot up in safe mode and see if you can run the game. If you can, even though it'll look funky, it could be a problem with your video drivers.
e) If you have another system, try installing the game on a different computer.

* If you're not technically savvy, you should start with the game troubleshooting (c & d) before looking into your system.

Hope this helps or gives you a starting point. The memory thing bugs me because I had SC4 running in the background and did a system check and I had about 1/3 of my available memory free. Did you say whether or not you were experiencing problems with other programs? Oh and how much free disk space do you have?

If I can answer any questions, I'm usually at Peg's so feel free to holler at me over there or here.

Pat · February 28, 2007, 12:01:40 AM

Vab,
thank you very much for your help you are supppppppppper duppper awsome. lol
i havent tried to unistall datpacker or cleanitol as of yet but may do so.
all the def is up to date for virus, I have CA Security Center and it updates daily.
yuppers i allready did a troubleshoot and everything turned out fine cept RAM which is anther story
to itself thanks to the local HACK your system REMESS my system up (i mean Computer Repair tech. )
long of short i think she ripped me off some memory but since mom doesn't have reciepts from when she owned
my puter i cant prove nothing, cause i know she had to do something when she told me she had 2hd on here
for a total of 74.5 gb and then put Xp serv pac 2 on my aptiva 2171-585 machine to only find out its one HD
and free space is 57.5 gb. I hope that little input helps as well. lol gotta love little storys lol
ok what has happend is that i tried anther system restore i know i shouldn't have done it
but it had worked. Heres the troubling part why i had to a sys in the first place today,
seems that lately once every 3 wks the computer has a glich where as when i boot it up for the
day it starts off normaly and then all the sudden it makes a click noise then reboots itself.
Then the computer shuts down after attempting to reboot itself. So this is sys restore comes into play.
restore to a prior date, then everything is fine except today.
that is when i've been having all the troubles. but now again tonight after this other sys restore i did and redeleted
SC4Deluxe including all saved cities which man that hurts but its done its trick i was able to get back in and play again.
I did save one map i was working on but scared to load it back in cause that seemed to me what caused these issues?
plugins i still have both compressed and regular just dont know if im gonna reuse them yet?
so thats that in a nut shell and i hope some of this info helps explain some more - pat

wouanagaine · February 28, 2007, 12:22:04 AM

Quoteall the sudden it makes a click noise then reboots itself

Ouch, ouch and ouch
I had the same noise last years, it was HD failure premises. I lost almost everything.

As for knowning if it is datpacker fault, ( I'm a bit frighten if it is ), just create a sandbox region with the compressed plugins and another with the normals. Also repacking everything in case of error when using the 'compressed' may help.
Also a sandbox region without any plugins may give you some indication in case of errors.

Hope'll find and solve what is going on

vab423 · February 28, 2007, 10:13:51 AM

Well glad you got it working ... for now. Since it seems to be working after the system restore, I would look at the problem as being software-driven.

The click noise, however, may or may not be a problem so you really should try to pinpoint the cause. Generally, if it's one click right after start up and immediately before the system reboots (hard to describe but something like, system boots up, CLICK, monitor goes black, system reboots), it's probably coming from your monitor and unlikely to be a problem. If it's a click-click-click coming from the case or, worse yet, a mechanical noise, it could be the fan or it could be the hard drive - in which case, you'd better make sure you back up your data to an external drive. You can try running XP hard drive diagnostics (scandisk and defrag), but my experience with them is they're not very useful. If you want to run scandisk, open My Computer, right-click on the C: drive and select Properties. Click the Tools tab and under Error-checking, click the Check Now button. Select both options and click the Start button. Windows will tell you that it can't do it now and ask you if you want to run it the next time the PC is booted up. Say yes and the next time Windows starts, it'll run scandisk -- which could take a while. Again, this may or may not tell you there are hard drive errors.