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June 24, 2021, 05:09:23 PM

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Author Topic: POST HERE If you cannot access the LEX  (Read 383647 times)

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Offline somenamehere123456

Re: POST HERE If you cannot access the LEX
« Reply #2400 on: April 25, 2021, 09:14:50 AM »
I'm trying to register an account on the LEX but it wont let me create an account and I've used several username/password/email combinations already.

Offline Tarkus

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Re: POST HERE If you cannot access the LEX
« Reply #2401 on: April 25, 2021, 10:27:39 AM »
Hi KlaasB and somenamehere123456, check your private messages--I've just sent you some details/instructions.

-Alex

Offline mästarebygg

Re: POST HERE If you cannot access the LEX
« Reply #2402 on: April 26, 2021, 03:49:31 AM »
I am having the same problem with LEX as the recent posters, would appreciate if you could help me too :)

Offline Tarkus

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Re: POST HERE If you cannot access the LEX
« Reply #2403 on: April 26, 2021, 06:46:04 AM »
Hi mästarebygg, I've just dropped you a PM as well.

-Alex

Offline EvansRE4

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Re: POST HERE If you cannot access the LEX
« Reply #2404 on: June 04, 2021, 11:09:26 PM »
im having trouble remembering my password as its been awhile since ive logged into my account and when i try to reset it i get the link but it doesnt work. if there is anything you can do to help it would be greatly appreciated

Offline Tarkus

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Re: POST HERE If you cannot access the LEX
« Reply #2405 on: June 05, 2021, 04:18:40 AM »
Hi EvansRE4-

Welcome back!  I've sent you a PM with details.

-Alex

Offline EvansRE4

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Re: POST HERE If you cannot access the LEX
« Reply #2406 on: June 05, 2021, 04:22:09 AM »
Thank you so much now to get back to city building

Offline Tarkus

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Re: POST HERE If you cannot access the LEX
« Reply #2407 on: June 22, 2021, 05:33:29 PM »
Just a heads up . . . I've just been investigating the password reset issues, and have confirmed the feature is, at present, completely broken.

I am presently attempting to fix it (without much luck, so far), though in the meanwhile, if anyone is really in need of a reset, either drop me a DM on our Discord server, or a PM here on the forums, with your LEX username and the email address you used to register on the LEX.

You can also post here on the forums, providing your LEX username, though I don't recommend posting your email address here, not only for your privacy, but also so your email doesn't get picked up by the various spambots lurking about the internet.

I'll note that the registration/activation process is functioning properly, however.

-Alex

Offline Tarkus

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Re: POST HERE If you cannot access the LEX (Password Reset Process Fixed)
« Reply #2408 on: June 22, 2021, 07:35:41 PM »
Hi again everyone-

After a couple hours of wrangling the whole password reset process, it appears I've fixed it all up now. 

If you've recently tried to do a password reset and had the issues with the link not showing up, or getting a blank page/error after trying to follow or copy-paste the link, I'd recommend trying to reset it again. 

Again, if you do still run into issues, a DM on our Discord, or a post or PM here on the forums are going to be the best ways to get things taken care of--usually within 48 hours at the most.  The webmaster email option is not reliable, and not recommended.

Thank you all for your patience! :thumbsup:

-Alex